Ontario AODA Compliance

AODA Compliance for Ontario Healthcare Providers

Patients with disabilities deserve equal access to health information. AODA makes it the law — AODACheck makes it manageable.

Start free — 7-day trial View pricing

Fines for healthcare organizations that ignore AODA: $100,000/day for corporations that fail to meet compliance orders

Hospitals, clinics, pharmacies, and private practices in Ontario must all comply with AODA. Healthcare organizations often have complex websites with appointment booking, patient portals, and health information — all of which must meet WCAG 2.0 AA accessibility standards.

What AODA requires from healthcare organizations

Under Ontario Reg. 191/11 and Reg. 429/07

Accessible appointment booking

Online booking systems must be fully keyboard-accessible and work with screen readers. Date pickers and form fields must have proper labels.

Patient information accessibility

Health information, instructions, and consent forms published digitally must meet WCAG 2.0 AA. PDFs must be tagged.

Staff training — all disciplines

Clinical and administrative staff must complete Customer Service Standard training. Staff with patient communication roles need the Information & Communications Standard.

Annual filing for larger organizations

Healthcare organizations with 50+ employees must file an annual accessibility report with the Ontario government by January 1.

Accessibility statement

Your website or patient portal must include an accessibility statement and a way for patients to report barriers.

Common WCAG violations for healthcare organizations

AODACheck catches all of these automatically

Appointment booking date pickers not keyboard-accessible

Patient intake PDFs not tagged for screen reader access

Low contrast text on health information pages

Videos without captions (e.g. procedure explanations)

No accessibility statement on clinic or hospital website

How AODACheck covers every requirement

One platform. All five AODA tools.

Website Scanner

Scans your site against WCAG 2.0 AA. Catches every violation with severity ranking and an AI-generated fix.

Compliance Checklist

All 23 AODA requirements across 3 standards, mapped to the exact Ontario regulation section.

Staff Training Tracker

Logs who has been trained, flags new hires, and alerts when annual re-training is overdue.

Accessibility Statement

Generates and hosts your legally required statement at a permanent public URL.

Annual Report

Calculates your compliance score and produces a print-ready PDF for January 1 filing.

AODA questions for healthcare organizations

Does AODA apply to private clinics and family doctors?

Yes. AODA applies to any organization in Ontario that provides goods or services to the public. Private clinics, dental offices, physiotherapy practices, and pharmacies all fall under AODA.

Are patient portals covered?

Yes. Any digital interface your patients use — including portals, booking systems, and health record access — must meet WCAG 2.0 AA under the Information & Communications Standard.

How often does training need to be renewed?

AODA does not specify a renewal frequency, but annual renewal is best practice and recommended by the Ontario government. AODACheck flags anyone whose training is more than 12 months old.

Who needs to file the annual report?

Healthcare organizations with 50 or more employees must file by January 1. AODACheck generates the compliance report automatically and tracks your score across all requirements.

Get healthcare AODA compliance right

7-day free trial. No credit card. Full access from day one.

Start free trial